Frequently Asked Questions

1. What is our Privacy Policy?
Your privacy is very important to us. Though certain personal information is required in order for us to process your order, it will not be released to any 3rd party.

Should you choose to sign up for our free newsletter, this information will only be used by dancedepot.com and will never be provided to any outside parties.

2. Is it safe to order on-line?
Absolutely. All information transmitted to us during your on-line transaction is done so in an encrypted format using SSL technology (Secure Socket Layer). Your personal information and credit card data is encoded before it even leaves your computer, and can only be de-coded once we receive it, making it virtually impossible for it to be intercepted in transit.

 

3. How long does it take my order to ship??
Your order will be shipped based on the method of shipping you selected after it has been processed. All orders are processed in the same business day received and will ship within 1-2 business days (Shipping business days are M-F). To keep costs low, the majority of items are shipped directly from the manufacturer's stock,and may require an additional 1-3 days. Our inventory availability changes hourly, and not all items offered are always in stock. If you would like to check on the availability of a particular item please email us at sales@dancedepot.com.If an item is on backorder or a longer delay is expected, we will contact you with specific shipping information.

Please note orders that require special expedited processing and/or manufacturer drop shipping to meet specific delivery dates will incur additional processing fees.

4. What is our Return Policy?
To keep costs low; products sold are FINAL SALE.

In the event that a return or exchange is accepted, please note there is a $15.00 re-stocking fee for each item. Also, if an item is allowed to be returned, it MUST include all of the manufacturer's packaging and must be free of any damage or signs of wear. For sanitary reasons, tights and men's dance belts may not be returned/exchanged. Clearance items are "final sale" and also may not be returned/exchanged. Note that shipping charges for exchanged and returned items will apply.


5. What forms of payment do we accept?
When placing an order through dancedepot.com, we accept Discover, Visa, MasterCard, and American Express. If you’d prefer to pay by certified check or money order, please print out your shopping cart and mail your order to 8902 Admiral Dr, Laurel, MD 20708. If you have any questions please call 888-390-0375 during the hours of Mon.-Fri. 11:00-5:00 EST.

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6. How much does shipping cost?
When placing an order through our website, shipping is variable and calculated through a formula based on order weight, shipping method and destination based on UPS standard shipping rates with handling fees incorporated. Orders received very late in the day may not be processed until the following morning. Orders received on weekends will be processed on Monday. We cannot be responsible for delivery delays due to causes beyond our control, including but not limited to: inaccurate or incomplete shipping address entered by the customer at checkout, the absence of a person or the refusal of such person to accept the shipment delivery; adverse weather conditions. Unless otherwise requested orders generally ship complete. There is an additional shipping and handling charge of $5 for back orders and/or split shipments.

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DanceDepot.com is THE source for quality dancewear products at discount prices. Serving dance students, dance teachers, and professional dancers alike, we offer brand name dancewear at incredible discounts. With a wide variety of dance accessories, leotards, shoes, liturgical wear, skirts, dance bags, and more, we're sure to have what you need. So whether your passion is ballet, pointe, tap, jazz, liturgical, lyrical, or another dance-related activity, you've come to the right place, and will find products from , BodyWrappers, Capezio, Eurotard, Grishko, Russian Pointe, and other leading dancewear suppliers.

 
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