Frequently Asked Questions

1. What is our Privacy Policy?
Your privacy is very important to us. Though certain personal information is required in order for us to process your order, it will not be released to any 3rd party.

Should you choose to sign up for our free newsletter, this information will only be used by dancedepot.com and will never be provided to any outside parties.

2. Is it safe to order on-line?
Absolutely. All information transmitted to us during your on-line transaction is done so in an encrypted format using SSL technology (Secure Socket Layer). Your personal information and credit card data is encoded before it even leaves your computer, and can only be de-coded once we receive it, making it virtually impossible for it to be intercepted in transit.

3. What does it mean to become a registered shopper?
For your convenience, you can quickly store all your personal and billing information by registering with us. After doing so, any time you return to our store, you can simply log in and avoid the need to enter your information again. This is a free option for your convenience and is not required. Any information provided while registering will be kept completely confidential.

4. How long does it take my order to ship??
Your order will be shipped based on the method of shipping you selected after it has been processed. All orders are processed in the the same business day received and will ship within 1-2 business days (Shipping business days are M-F). To keep costs low, the majority of items are shipped directly from the manufacturer's stock,and may require an additional 1-3 days. Our inventory availability changes hourly, and not all items offered are always in stock. If you would like to check on the availability of a particular item please email us at sales@dancedepot.com.If an item is on backorder or a longer delay is expected, we will contact you with specific shipping information.

Please note orders that require special expedited processing and/or manufacturer drop shipping to meet specific delivery dates will incur additional processing fees.

5. What is our Return Policy?
To keep costs low; products sold are final sale.

In the event that a return or exchange is accepted, please note there is a $15.00 re-stocking fee for each item. Also, if an item is allowed to be returned, it MUST include all of the manufacturer's packaging and must be free of any damage or signs of wear. For sanitary reasons, tights and men's dance belts may not be returned/exchanged. Clearance items are "final sale" and also may not be returned/exchanged. Note that shipping charges for exchanged and returned items will apply.

6. How do we ship our items?
Unless otherwise requested, the majority of domestic orders are shipped by UPS or FedEx depending on the manufacturer's policies. Exceptions may be made for P.O. Box addresses or orders to Hawaii and Alaska. For international customers, unless otherwise requested, orders are shipped by U.S. Postal Service Global Express Mail. For shipping inquiries please contact us at sales@dancedepot.com.

7. How much does shipping cost?
When placing an order through our website, shipping is variable and calculated through a formula based on order weight, shipping method and destination based on UPS standard shipping rates with handling fees incorporated. Orders received very late in the day may not be processed until the following morning. Orders received on weekends will be processed on Monday. We cannot be responsible for delivery delays due to causes beyond our control, including but not limited to: inaccurate or incomplete shipping address entered by the customer at checkout, the absence of a person or the refusal of such person to accept the shipment delivery; adverse weather conditions. Unless otherwise requested orders generally ship complete. There is an additional shipping and handling charge of $5 for back orders and/or split shipments.

8. What forms of payment do we accept?
When placing an order through dancedepot.com, we accept Discover, Visa, MasterCard, and American Express. If you’d prefer to pay by certified check or money order, please print out your shopping cart and mail your order to 8902 Admiral Dr, Laurel, MD 20708. If you have any questions please call 888-390-0375 during the hours of Mon.-Fri. 11:00-5:00EST.

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